Customer Support Engineer

MacLean Engineering

Parys

Position Title

Customer Support Engineer (CSE)

Reports To

Lead Engineer – Africa (RSA)

LOCATION:

Salary

Parys, Free State, South Africa

Market Related Salary + Benefits

PURPOSE OF ROLE
• The CSE is responsible for all specified engineering and technical support activities in MacLean Africa range of products.

Duties And Responsibilities
• Provide local engineering support on specific project assignments arising from customer inquiries, field feedback on technical issues, sales initiatives and engineering projects including new South African R&D.
• Work in accordance with the directions and information provided by the management team.
• Maintain close relationship with the Customer Support Engineering team, leading to eventual shared engineering duties.
• Take due care that all the work complies with all relevant laws and statutory requirements in South Africa.
• Able to review and assess equipment issues in the field and determine resources required to return the equipment to... More Detail

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