Support Engineer

IXUS | RF Safety Software

Stellenbosch

About IXUS

IXUS (https://ixusapp.com) is a solution developed by Alphawave Mobile Network Products (Pty) Ltd and is related to the electromagnetic engineering field. It is an integrated software solution designed to help mobile network operators manage compliance with RF safety guidelines across whole networks. This sophisticated system offers monitoring and management of compliance - from planning through to re-configuration - for the thousands of base station sites associated with a mobile network.

The Vacancy

We are looking for an enthusiastic Support Engineer who will offer technical support for our national and international clients.

The main responsibilities will include the following:
• First line client facing support on various channels (helpdesk, emails, calls, etc.)
• Deep dive into complex client queries and escalate where appropriate.
• Flexibility to assist clients in other time zones when necessary.
• Assisting the QA team on a regular basis with extending our... More Detail

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