Service Advisor Kia South Africa (Pty) Ltd - Pinetown

Motus Corporation

Pinetown

Job Description

The successful candidate will be responsible to deliver an advisory service in order to attend to non-technical service activities accurately and timeously as per agreed standard operating procedures.

Position Overview

Specific Role Responsibilities
• To deal with all customers and coordinate service work and time.
• To act as liaison between service customers and dealership.
• To promote the sales of labor and parts.
• Maintain a service appointment list.
• Obtain the customer’s approval and signature after first making sure the customer understands the dealership payment policy.
• Contact the customer for authorisation whenever the repair order needs to be extended beyond the agreed estimate and give him the new total cost estimate and new delivery time.
• Record the results of the contact on the repair order and any additional instructions authorised by the customer (or the customer’s refusal to authorise additional safety- related repairs).
• Follow up while the... More Detail

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