Technical Process Specialist

Updated: April 17, 2024 09:50 AM GMT

IBPO Costa Rica

San José Province, San José

Job description Technical Process Specialist San Jose, Costa Rica Technical Process Specialist is responsible to execute transactions as per prescribed guidelines and timelines by reviewing and validating inputs from the Process executives who are managing one or more customer service or service desk functions.

Acting as a first point of contact for Team Lead in training, daily reviews and escalations resolution with the objective to meet SLA targets to the specific process.

Also, provide a helping hand when in need by delivering customer service through multiple channels including human, Voice digital, self- service and automated.

Areas of Responsibility including but not limited to : Conducts training for the team to ensure right skillingExecutes transactions as per guidelines and timelines to meet SLA targets.

Participates supports the Team Lead in the daily huddles, provides training, inputs on process / business to ensure delivery predictabilityExecutes transaction processing... More Detail