Sales and Customer Service Representative

Updated: April 16, 2024 10:17 PM GMT

Office Beacon South Africa

Pietermaritzburg

Job Title: Customer Service Representative

Job Location: Pietermaritzburg, KZN

We are actively seeking Customer Service Representatives. As a Customer Service Representative, you will be responsible for ensuring exceptional customer satisfaction by addressing inquiries, resolving issues, and providing support through various communication channels.

Key Responsibilities:

● Respond promptly to customer inquiries through phone, email, chat, or social media.

Provide accurate information about products, services, and policies.

● Assist customers in navigating through the company's website or online platforms.

Identify and assess customer needs to achieve effective problem resolution.

● Investigate and resolve customer complaints in a professional and empathetic manner.

Process orders, returns, and exchanges efficiently and accurately.

● Update customer accounts with relevant information and transaction details.

● Stay informed about the company's products, services, and... More Detail