Business Support Consultant (Agency)

Nutun

Sandton

Business Support Consultant- Operations Agency

Nutun is looking for a Business Support Consultant in Sandton

About This Role

The Business Consultant is responsible of providing first, second and or third line support in customer queries and provide support to our internal and external Customers.

Key Performance Areas

Fault management
• Ensure fault management communication and escalation to the relevant parties where appropriate within predefined procedures and timeframes.
• Analyse and conduct trend analysis with fault management in order to identify and manage escalation requirements.
• Interpret data, analyse, results and provide ongoing reports
• Identify, analyse, and interpret trends or patterns.
• Locate and define identify possible improvement opportunities
• Conduct Outgoing calls related to customer queries or open Service Requests

Support
• To provide Support to our external Customers
• Communicate with and respond to all Contact Centres with respect to Fibre contact... More Detail

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