Reservations Agent

Updated: April 16, 2024 10:16 PM GMT

The Perfections Group

Benoni

Job Title: Reservations Agent

Company: The Perfections Group

Location: Benoni

Position Overview:

The Perfections Group is seeking an experienced Reservations Agent. The ideal candidate will have a strong background in hospitality and possess extensive knowledge of reservation systems such as Nightsbridge, Semper, Res Request, Eezee, Room Racoon, Opera, Protel, HMS, HTI, and Apex. The Reservations Agent will be responsible for managing reservations, coordinating with other departments, and ensuring exceptional customer service standards.

Key Responsibilities:
• Oversee all aspects of the reservation process, including booking, modifications, and cancellations.
• Utilize reservation management software efficiently to maximize occupancy and revenue.
• Monitor reservation trends and adjust strategies accordingly to optimize revenue.
• Coordinate with the sales and marketing teams to implement promotional strategies and maximize revenue.
• Resolve customer complaints and issues... More Detail