Quality Assurance, Land & Air Specialist | WFO

Updated: April 16, 2024 08:34 AM GMT

Cloudstaff

Angeles, Pampanga

Job description:

Purpose of Position:

The purpose of this position is to manage the quality performance of our call centre and Land

& Air team, ensuring the department runs efficiently and assist with the profitably and success

of the sales teams.

This role will be embedded in the business working very closely with Executive Management,

Managers and Leaders to ensure all new and existing employees reach the required level of

quality performance.

Principal Responsibilities:

• Manage all aspects of the Quality Assurance, Land & Air Team under the direction of

the Senior Manager, Member Experience.

• Set and achieve targets on a daily/weekly/monthly basis to ensure the sales team is

being supported.

• Regularly review team performance and analyse data to form strategies which will

inspire and motivate individuals to ensure a high level of productivity.

• Assess, analyse, collate, and accurately report on department results and share with

call centre Team Leaders and... More Detail