Customer Service Specialist with Italian
Updated: April 16, 2024 06:23 AM GMT
Freudenberg Group
Alessandria, Province of AlessandriaEmpowering people' creating technology. Responsibilities: - Managing customer relations for own customer portfolio, - Order acceptance and processing in the ERP system, - Checking and ensuring the availability of goods, - Order tracking until delivery, - Managing information flow between internal and external customers, - Quotation process and follow-up, - Active management of customer queries, - Issuing of credit notes for bonus payments and provisions, - Managing customer queries and claims related to products or processes, - Preparation of order documents and coordination of triangular shipments, - Generating various master data requests and ensuring information accuracy, - Other sales supporting activities. Qualifications: - Bachelor in Economics or similar, - Experience in similar position / BPO industry, - Excellent English and Italian language skills, - Proficient knowledge of MS Office programs (Outlook' Word' Excel etc.), - Experience in working with SAP and/or CRM tools... More Detail
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