Customer Service Manager

MADAN RETAILS

Prayagraj, Uttar Pradesh

The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.
Responsibilities
• Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth
• Establish performance benchmarks and hold team to those goals
• Resolve customer conflicts and handle escalation procedures

Qualifications
• Bachelor's degree or equivalent experience
• 3+ years' of customer service
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) More Detail

Apply Now

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