CSM- LCO - Sangli -Kolhapur Zone

Updated: April 16, 2024 06:16 AM GMT

Airtel

Kolhapur, Maharashtra

Scope of Work-

The DTC( Direct-to-Customer) business aims to leverage 50 million homes opportunity in India by providing simplified services and great and consistent customer experience. Catchment Sales Manager in DTC is a frontline sales role responsible for managing a retail outlet as well as driving broadband business in a dedicated catchment with a team size of 7-12 executives through customer service, market activations, network expansion and stakeholder management.

Expected Deliverables-

Manage store operations SOPs, handle customer queries and escalations
Drive postpaid business for catchment through walk-in and walkout models
Online Lead Management from Integrated Lead management system
Ensure network expansion and timely installations by coordinating with market planning, marketing and Home Deliver Org
Performance Tracking and governance large off roll team (7 -12)
Understand market demographics and increase market visibility through BTL activities as per customer... More Detail