End User Analyst

OnX Canada

Smiths Falls, ON

Job Purpose:

The End User Analyst is responsible for handling IT desktop support, service desk, and basic system administration. This role involves the delivery of technical support for a range of devices, hardware, software, network systems, and other computing-related technologies, ensuring high productivity, continuous improvement, and exceptional customer service.

Key Responsibilities:
• Provide end-user support, triage service desk tickets, desk-side support, remote support, and basic system administration.
• Ensure the resolution of client-level PC, application, mobile, and printer issues.
• Configure end user assets for onboarding, offboarding and as replacements in Incident tickets.
• Assist with desk setups and basic network administration (plug/unplug).
• Collaborate with team members to ensure timely delivery of services and escalate where appropriate.
• Oversee the ITIL-based ITSM lifecycle with Service Desk and customers.
• Follow proper protocol to troubleshoot, update... More Detail

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