Front Office Manager

บริษัท เค เวฟ จำกัด (Mason Pattaya Hotel)

Sattahip, Sattahip District, Chon Buri

-Oversees all guest services operations, including front desk, reservations, concierge, bell staff and transportation services to ensure quality and guest satisfaction.-Manage, trains and develop the front desk team to be professional services-To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external.-Set departmental targets and objectives, work schedules, budgets, and policies and procedures.-Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.-Maintains a detailed knowledge about the hotel's services and hours of operations.-Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained.-Meets and greets all regular returns guests, VIP and guests of the hotel, makes them impression with our special services.-Evaluate guest satisfaction levels with a focus on continuous improvement to ensure that services meet... More Detail

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