Service Desk Analyst - Colombo Region

HCLTech Sri Lanka

Colombo

Job Info:
• Company: HCLTech Sri Lanka
• Position: Service Desk Analyst
• Region: Colombo, Western Province
• Education: Confidential
• Job Function: Information Technology
• Seniority Level: Entry level
• Salary: LKR 16.000 - LKR 37.500 per Month
• Job Type: Full-time
• Industry: IT Services and IT Consulting

We are currently seeking a dedicated Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support and assistance to our internal staff and external clients.

The ideal candidate should have excellent communication skills, strong problem-solving abilities, and a customer-oriented approach. Previous experience in IT support or a similar role is preferred but not required as training will be provided.

Key responsibilities include troubleshooting software and hardware issues, responding to user inquiries, and documenting support tickets. More Detail

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