Customer Support Officer

Updated: April 15, 2024 02:52 AM GMT

Astro Malaysia Holdings Berhad

Malacca

Job Description:Astro Malaysia Holdings Berhad is seeking a dynamic and customer-oriented individual to join our team as a Customer Support Officer in Malacca City, Melaka, MY. This part-time entry-level position is perfect for individuals who are driven, confident, and possess excellent negotiation and persuasion skills.

Responsibilities:1. Provide exceptional customer support via phone, email, and live chat.2. Resolve customer inquiries and issues in a timely and efficient manner.3. Maintain a positive and professional attitude while interacting with customers.4. Identify and escalate priority issues to ensure customer satisfaction.5. Collaborate with other teams to address complex customer concerns.6. Meet and exceed customer service expectations and performance metrics.7. Document customer interactions and feedback for continuous improvement.

Requirements:1. High school diploma or equivalent.2. Strong communication skills and ability to actively listen to customers.3. Excellent... More Detail