Customer Service Coordinator

Updated: April 15, 2024 12:38 AM GMT

Red Door Recruitment

Harpenden

We are currently recruiting for a Customer Service Coordinator to join a dynamic and expanding company based in Harpenden.

You will be responsible for customer support over the telephone and email, ensuring breakdowns and maintenance visits are organised and coordinated to provide the client with a seamless first-class experience.

This role is best described as like 'air traffic control’ - making sure the right engineer and the right piece of equipment is in the right place at the right time, tracking and recording all activity through the system until the job is closed!

What’s in it for you?
• Salary: £26-£30k
• Hours: Mon-Fri 9am-5.30pm
• 25 days holiday + BH’s
• Bonus potential
• Team nights out
• A sociable and supportive team!

Key Responsibilities For The Customer Service Coordinator
• Dealing with inbound queries from customers via email or phone calls
• Manage the CRM software system (training would be given) to ensure it is fully utilised to enable us to efficiently manage... More Detail