Customer Success Manager

Updated: April 14, 2024 07:19 PM GMT

J&J Solutions

Lahore

Job Info:
• Company: J&J Solutions
• Position: Customer Success Manager
• Region: Lahore, Punjab
• Seniority Level: Mid-Senior level
• Salary: PKR 23.000 - PKR 90.000 per Month
• Job Type: Full-time
• Industry: Consumer Services

The ideal candidate will have impeccable English writing and speaking skills and can multi-task in a fast-moving environment.

This candidate will be responsible for providing an excellent customer service experience and help the stakeholders benefit mutually.

Responsibilities:
• Own overall relationship with assigned clients
• Ensure retention and satisfaction of all assigned clients
• Aid clients in achieving their goals
• Provide customer support services for clients
• Perform live chat, email support, and call support for clients
• Manage client’s portfolio

Qualifications:
• Bachelor’s degree or equivalent experience (with O & A Levels schooling background preferred)
• 1 year experience in customer support services
• Professional level English written... More Detail