Agent-Front Desk-Lead

Updated: March 02, 2024 04:13 PM GMT

Full-time Job in Awaji, Hyogo

Marriott International

Hyogo, Japan (+1 other)

Job Number 24024296
Job Category Rooms & Guest Services Operations
Location Fairfield by Marriott Hyogo Awaji Fukura, 512-154 Fukurako, Minami Awaji, Hyogo, Japan VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for... More Detail