Customer Service Analyst

Eaton

Aguascalientes

Eaton’s IS VEH VGNA division is currently seeking a Customer Service Analyst.

What You’ll Do

Primary Function

This position is primarily responsible for Demand Management, Client interface & Client satisfaction, Forecasting activities, interface with Sales and Customer Service in USA. The Order Management Specialist is expected to maintain knowledge of all the customers, Eaton policies and procedures as they relate to order processing and related finance duties.

Essential Functions
• Assists in the management of plant inventory levels and 100% on-time customer delivery by analyzing changes in daily customer releases and assures proper EDI posting of customer order releases and revisions in the Aguascalientes materials planning system for effective production scheduling. Manages Customer Portal.
• Carries out activities, which develop and/or improve working relationships with Aguascalientes’s material planning and logistics customer contacts.
• Coordinate activities related to... More Detail

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