Call Center Agent

Updated: April 13, 2024 06:59 PM GMT

Nestlé

Cairo

POSITION SNAPSHOT

Company: Nestlé Business Services

Location: Cairo, Egypt.

Position Summary

Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

A Day in the Life
• Responsible for handling Waters Consumers Requests
• Responds to queries about Nestlé Waters HOD services via various communication channels (Calls, WhatsApp Chats, Facebook Leads, Emails) by explaining necessary information.
• Responds to requests by completing transactions and forwarding inquiries.
• Coordinate with the Home and Office Delivery Distribution Team to provide quality service to customers.
• Identify, investigate, and resolve customer complaints.
• Recognize and report patterns in customer calls to the managements.
• Sells extra services by identifying upsell chances and discussing new features.
• Gather all... More Detail