Cluster Guest Relation Officer

Minor International

Kalutara

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description As a Cluster Guest Relation Officer, you are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will be responsible for ensuring that all guests enjoy a positive and memorable experience. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. List all retail bookings on daily basis and contact guests prior to arrival to ensure hotels meet guest needs so that guests... More Detail

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