Senior Payroll Specialist - Hybrid Work

Updated: April 13, 2024 02:18 PM GMT

TRC JSC

Ngã Bảy, Hau Giang

The Job

Report to Payroll Team Leader
• Carry out payroll processing calculations assigned by the Team Leader using the correct systems and processes to deliver high-quality service on time, following company processes and procedures, and meeting or exceeding customer expectations.
• Create update and monitor admin job list with the shared admin team.
• Be the Person In Charge (PIC) for assigned Large / Key customers.
• Communicate confidently with customers and payees both verbal and written (email) in Vietnamese and English.
• Solve Customer Service / Payee issues within 24 hours or escalate to the Team Leader.
• Quality check services delivery and communicate findings to the team and management before sending them out to clients;
• Daily report to Team Leader, proactively highlight potential problems with suggested solutions.
• Support Team Leader to deliver training and development plans for junior team members (if any).
• Build and maintain to observe the payroll process;
• On... More Detail