Customer Support Assistant - Work From Home

Malaysia Airports Holdings Berhad

Malacca

Job Description:

We are looking for a Customer Support Assistant to join our team at Malaysia Airports Holdings Berhad. This position allows you to work from the comfort of your own home in Malacca City, Melaka, on a part-time basis. As an entry-level role, we require at least 1 year of experience in a customer service or support role.

Responsibilities:- Respond to customer inquiries and provide support via email, phone, and chat- Assist customers with booking flights, changing reservations, and resolving issues- Collaborate with internal teams to ensure customer satisfaction and resolution of complaints- Maintain accurate records of customer interactions and transactions- Continuously improve the customer support process through feedback and analysis- Contribute to a positive team environment and embody the company's values

Requirements:- Driven and passionate about providing excellent customer service- Strong analytical skills to assess customer needs and resolve issues... More Detail

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