Sr. Dialer Analyst

Updated: April 12, 2024 12:04 PM GMT

Rogers Communications

Amherst, NS

At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way.

Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference we’re passionate about people and ready to provide the ultimate customer experience to our customers.

This position allows you to work from home! At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us?

If so, consider the following opportunity :

What you will be doing :
• Monthly tracking, analyzing, and reporting of key outbound business performance indicator results for all Rogers products lines such as Rogers Wireless / Cable / Fido
• Liaise closely with Inbound Workforce Management to ensure alignment to Inbound service level objectives and outbound hours availability.
• Execute and develop reporting to understand and analyze... More Detail