Customer Support Representative

ATIONET LLC

San Isidro, Buenos Aires Province

The Customer Support Agent plays a crucial role as the first point of contact for customers needing to make an inquiry, place an order, or report an issue regarding the products and services offered by the company. They will be the link between the company and customers to address their concerns and manage the resolution of any issues that arise, accurately and efficiently. They must ensure the delivery of an excellent standard of service, maintaining smooth communication and a strong commitment to customer satisfaction.

Responsabilities
• Provide first-level support to customers
• Diagnose and resolve technical or operational issues related to our products and services
• Work closely with technical and functional teams to escalate and follow up on complex issues until resolution
• Record and document customer interactions and feedback using the company's CRM
• Contribute to the creation and update of knowledge bases and help materials for customers
• Identify opportunities to... More Detail

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