Workforce Planning Manager

Asurion

Santa Rosa, Laguna

The Workforce Planning Manager for Customer Solutions meets business requirements by determining contact center staff requirements, forecasting contact volumes, developing and monitoring hiring plans, and managing capacity across multiple contact centers. This position is responsible for all processes and deliverables surrounding staff planning, forecasting, & tracking staffing requirements.

( Asurion Nuvali - Sta. Rosa Site )

Requirements
• 3-5 years of relevant experience required with Bachelor of Science degree preferred.
• Experience applying mathematical concepts and/or logistics within a multi-site, multi-channel contact center environment.
• High energy and a desire to work in a results-oriented, fast paced environment.
• Intellectual curiosity, a passion for problem-solving, and comfort with ambiguity and working under tight deadlines with high stakes.
• Strong oral and written communication, presentation, and interpersonal skills with the ability to present insights and... More Detail

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