Application Support Engineer

Caspo Incorporated

Makati, Metro Manila

Key Accountability Areas
• Resolve production issues via adherence to the formal escalation process & procedures
• Liaise with business users & infrastructure teams to ensure production issues are resolved on a timely basis and that correct actions are taken
• Implement continual improvement to ensure application stability and performance to minimize support requests
• Take ownership of each issue and manage each request or incident from start to successful conclusion
• Knowledge of bulk updates deployment of products
• Handle applications used by supported banks and manage all necessary issues within each application
• Development, contribution and maintenance of application support knowledgebase. More Detail

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