2nd Line Service Desk Engineer

Updated: April 11, 2024 10:29 AM GMT

Moon Executive Search

Whitchurch

Opportunity for an experienced 2nd Line Service Desk Engineer for a leading Bristol based IT Managed Service Provider. Providing 2nd line support direct from clients, as well as escalations from the 1st line teams, via phone and email through ticketing systems.

Must have strong customer service and relationship building skills, with at least 4 years IT support experience, ideally within an IT MSP setting.
Essential working experience within full Microsoft Stack, Routers, Firewalls, Basic Builds etc.
Driving Licence desirable - once established you may be required to do customer site visits.
This is a fantastic opportunity for someone who is looking to progress their career within IT, progression opportunity within an established, successful organisation.
Bristol IT MSP
• Southwest Client base
• Salary c £30000
• 23 Days holidays + Bank
• Mon - Fri
• 3 week rotational shift pattern
• 7.30am - 4pm, 9am - 5.30pm, 1.30pm - 10pm (late shift can be done remotely)
• Looking at appoint ASAP More Detail