Call Center Agent (Ecuador)

Updated: April 11, 2024 09:12 AM GMT

SRR Group

Portoviejo

This is a remote position.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

DUTIES AND RESPONSIBILITIES:
• Responsible for managing a whole lot of incoming and outgoing calls in the operations.
• Identify the needs of client and find solution to it.
• Answering inbound calls, converting them to leads, and later to towing jobs.

WORKING CONDITIONS:
• Remote
• Shift-based — in a Call Center that works 24/7.
• Pacific Time Zone

RequirementsRequirements

TECHNICAL & PHYSICAL REQUIREMENTS:
• High speed and stable internet connection
• A modern laptop/ desktop with a working headset and mic (Minimum of I-5 generation 10 for processor and 12GB RAM)

Note: This is an important requirement, if you don't have the minimum requirements. Sorry, but you won't be able to proceed with your application.
• Super important — a quiet place to work, without any background noises
• Power back up and internet back up is a MUST. More Detail