Representative, Customer Care
Updated: April 11, 2024 07:32 AM GMT
Unity World Headquarters
Unity, SKPosition Summary: Offer exceptional customer service by providing inbound callers with expert product guidance and create a positive experience that will build and strengthen relationships with current and future customers. Additionally, respond to electronic and written correspondence.
Essential Job Functions
• Adhere to all company policies and procedures including all safety guidelines.
• Utilize electronic time management system to input time and attendance.
• Maintain status to accept telephone and electronic constituent orders and requests. Listen to and analyze customer communication to offer appropriate sales recommendations of products that support organizational objectives.
• Input customer requests into database. Research and review billing, product or shipping questions. Follow-up with constituent, as necessary.
• Read and analyze incoming e-mails and correspondence of both spiritual and business nature and respond according to written procedures.
• Extract mail and... More Detail
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