Retail Customer Service Team Member

Updated: April 11, 2024 07:18 AM GMT

Michaels Stores

Pembroke, ON

Store - PEMBROKE, ON

Deliver friendly customer service, help customers shop our store and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unload and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.Major Activities Help customers shop, locate product they are looking for and provide solutions Provide a fast and friendly check out experience; execute cash handling to standards Engage customers on benefits of Rewards program and complete enrollments Educate customer on Voice of Customer (VOC) survey Assist with Omni channel processes, including BOPIS (Buy Online Pickup in Store) and Ship From Store (SFS) Participate in the truck un-load, stocking and planogram (POGs) processes Responsible to complete merchandise recovery and maintenance to include the merchandise return / go back process and general store recovery to ensure a well merchandised and... More Detail