First Level Supporter wanted (m/f/d)

Updated: April 11, 2024 06:43 AM GMT

LAN IT 24

Grâce-Hollogne

We at LAN-IT 24 (Germany) are currently looking for IT Supporters for Belgium (Wavre & Grace-Hollogne)

Start: ASAP
Full time (Mon-Fri/40 hour )
100% Onsite

Tasks:-

- Processing customer enquiries and problems in the area of IT support
- Recording and documentation of customer information and support tickets
- Initial contact and first analysis of technical problems
- Providing solutions and instructions for frequently occurring problems
- Escalating complex cases to second level support
- Monitoring systems and performing basic maintenance tasks
- Updating knowledge bases and creating instructions for customers
- Ensuring a professional and friendly customer service experience
- Tracking and monitoring customer satisfaction
- Assisting with the installation and configuration of software and hardware

- Expertise in IT systems, networks and hardware
- Must have knowledge of English & Local Language (written and verbal)
- Good problem solving and analytical skills
- Customer... More Detail