Call Centre Manager

Headhunters

Germiston

Our client in the Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng.

A wonderful career opportunity awaits you.

Requirements
• Degree or Diploma in Business Management or related field.
• 5 Years' management experience in a Call Centre environment.
• Computer Literacy (MS Office Suite).
• Knowledge of SAP ERP System beneficial.
• Knowledge of CRM platforms (Salesforce advantageous).
• Knowledge of BI Platforms.
• Familiar with Social platforms & complaints handling.
• Knowledge of Call Centre Management systems.
• Very good writing skills – attention to detail.
• Proficiency in three or more of the 12 official SA languages will be beneficial.

People Management

Responsibilities and expectations but not limited to:
• Build & maintain a solid & respectful relationship with each individual who is part of the call centre structure.
• Document performance agreements for each direct report.
• Intra-day & real-time (hourly... More Detail

Apply Now

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