First Level Supporter wanted (m/f/d)

Updated: March 02, 2024 04:37 PM GMT

Full-time Job in Al Hoceima, Tangier-Tetouan-Al Hoceima

LAN IT 24 GmbH

Al Hoceima, Morocco

• Processing customer enquiries and problems in the area of IT support
• Recording and documentation of customer information and support tickets
• Initial contact and first analysis of technical problems
• Providing solutions and instructions for frequently occurring problems
• Escalating complex cases to second level support
• Monitoring systems and performing basic maintenance tasks
• Updating knowledge bases and creating instructions for customers
• Ensuring a professional and friendly customer service experience
• Tracking and monitoring customer satisfaction

Requirements
• Assisting with the installation and configuration of software and hardware
• Expertise in IT systems, networks and hardware
• Excellent communication skills, local language and English (written and verbal)
• Good problem solving and analytical skills
• Customer orientation and friendly interaction with customers
• Time management and prioritization skills
• Willingness to learn and ability to undertake... More Detail