Customer Experience Specialist

Robert Half

Flanders (+4 others)

As a Customer Experience Specialist you will:Build strong relationships with temporary workers and clients to guarantee a 5 star experienceBe the 1st line support (phone/mail) for temporary workers and clients on assignmentHandle questions from temporary workers: on illness, holiday, contract, salary & benefits, timesheet, social documents = advisory roleHandle questions from clients: on invoicing, approving timesheets, illness and holidayChase the approval of timesheetsFollow-up on absences (sickness, holiday,…)Communicate proactively and draft newsletters on hot topicsOptimize work processesUpdate documents/manuals for clients and temporary workers in an attractive way and make them available in Dutch, French & EnglishWork closely with our internal divisions (Payroll, Legal, Marketing, Sales Teams) Robert Half BV and Robert Half Project Sourcing BV process the data from applicants that is required to carry out the application process. You can find more information on data... More Detail

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