Field Dispatch Engineer job

Updated: April 10, 2024 12:05 AM GMT

Ericsson

Rajendragram, Madhya Pradesh (+34 others)

About this opportunity

You will also be responsible for receiving trouble reports from the Operator's Customer Care Center (or from the Operator's customer directly in some very specific cases), resolving them to the customer's satisfaction and providing significant status on repair and/or restoration activity to the Customer Care Center (or to the Operators’ customers).

• We believe in trust – we trust each other to do the right things!

• We believe in taking decisions as close to the product and technical expertise as possible.

• We believe in creativity – trying new things and learning from our mistakes.

• We believe in sharing our insights and helping one another to build an even better user plane.

• We truly believe in happiness, we enjoy and feel passionate about what we do and value each other’s technical competence deeply

What you will do

• Manage all incidents raised through the ticketing tool or on customer request.

• Work with ISP’s and third party vendors to... More Detail