Senior Product Manager

Hopper

Can Tho, Ninh Kiều, Cần Thơ

We value the millions of customers across Hopper’s wide umbrella of products and services and believe that great customer experience can drive customer retention and growth. The Customer Experience (CX) Product team supports all those customers by providing technology-driven service platforms for both customers and customer support agents.

With a growing number of new B2B partners in addition to the Hopper’s own app and website, the CX Product team ensures customers across all its platforms continue to have 24/7 access to great customer support as they scale. This is possible by building and improving upon self-serve features so customers can quickly and easily manage their trips directly in the app or on the website, and tools that reduce time and streamline effort for customer support agents to serve them.

Additionally, we believe customer service interactions lead to better understanding of customer needs in order to provide guidance on the products and improve the overall travel... More Detail

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