Retail Accounts Customer Service Representative / Cebu City

Updated: April 09, 2024 02:56 AM GMT

Neksjob Philippines

Cebu City, Cebu

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in an understandable way

Frequently attend educational seminars to improve knowledge and performance level

Meet personal/team qualitative and quantitative targets

Qualifications

At least HS Grad (old curriculum) / SHS Grad

With 6 months of Call Center Experience

Excellent Communication Skills More Detail