Administrative Officer

Updated: April 09, 2024 02:23 AM GMT

BB Consults

Benin City

A Microfinance bank in Benin City is looking for an Administrative Officer that will assist in managing Microfinance activities. The role revolves around the management of customer accounts, customer support services, management of field officers operations, general office management.

Responsibilities
• Welcomes clients and visitors by greeting them in person or on the telephone; answering or directing inquiries.
• Ensures that all contacts with clients (e-mail, walk-In center, SMS or phone, WhatsApp/Telegram) provides the client with a personalized customer service experience of the highest level
• Through interaction with clients on the phone, uses every opportunity to build client’s interest in the company’s services
• Manages administrative duties assigned by the HR manager in an effective and timely manner
• Consistently stays abreast of any new information on the organizations’ products, promotional campaigns etc. to ensure accurate and helpful information is supplied to... More Detail