Help Desk Specialist

Sparagus

Anderlecht

French and Dutch Service Desk Agents

The role is to ensure proper computer operation so that end users can accomplish business tasks.

This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations.

Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level. This role is also a great contributor to the representation of the Econocom towards its customers.

Skill level
• Senior (Expert)(IV)

An acknowledged leader in the use and implementation of the topic or skill, with multiple instances of successful implementation of the topic or skill, including success stories on complex projects. Seen as a resource to teach and coach others on the topic or skills
• Medior (Experienced)(III)

Fully trained and/or competent in the topic or skill... More Detail

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