Quản Lý Du Thuyền/ Cruise Manager_ Ambassador Signature Hạ Long

CÔNG TY CỔ PHẦN TẬP ĐOÀN DU THUYỀN CAO CẤP CHÂU Á

Quảng Ninh

 The cruise manager is the responsible for customer service and total guest satisfaction on board. She/he makes the connection between the front line employees and the guests, engaging in conversations and finding out the best ways to delight the customers.
 Acting as a helper and entertainer, the cruise manager has the chance to upsell products while interacting with guests. The CM is responsible for guaranteeing the smooth operation of all facilities on board, and the upkeep of the company standards.
 The many tasks assigned for the CM are divided between him/her and the assistant cruise manager, allowing both members to focus on fewer, specific tasks and ensuring their good completion. The CM however has the final word on decisions made on board.
• JOB DESCRIPTION:
1. Communicate all VIPs, special needs, special diets and requests to all concerned members of staff
2. Take note of complaints and make sure to offer a quick and effective solution for the moment
3. Deliver special... More Detail

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