Customer Service Representative

Updated: March 03, 2024 06:23 AM GMT

Full-time Job in Osogbo, Osun

Grandlance Consulting

Osogbo, Nigeria

Responsibilities
• Respond to customer inquiries via phone, email, or chat, providing information about products/services, resolving issues, and handling complaints.
• Address customer concerns effectively, escalating issues as needed to ensure satisfactory resolution.
• Maintain accurate records of customer interactions and transactions.
• Develop an in-depth understanding of the company's products or services to provide accurate information to customers.
• Work collaboratively with other team members and departments to improve overall customer experience.

Qualifications/Skills
• Excellent verbal and written communication skills.
• Ability to understand and empathize with customers' concerns.
• Strong critical thinking and problem-solving abilities.
• Ability to remain calm and patient in challenging situations.
• Proficiency in using customer service software, CRMs, and other relevant tools.
• Flexibility to adapt to changing processes and handle a variety of tasks.
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