DESKTOP SUPPORT

Updated: April 07, 2024 10:39 PM GMT

Cognizant Technology Solutions

Riyadh

Delivery Manager

Qualification:
Bachelor's in Science/ Commerce/Engineering or equivalent

Responsibility:

Business / Customer:
• Understand and articulate complex problems related to the specific technology.
• Interface with community network to retain technology competitiveness.
• Work with the client team to address escalations and own the resolution during the critical incident scenario.
• Plan and implement major change requests and engineering tasks.

Project / Process:
• Participate in technical audits.
• Identify opportunities for automation standardization and stabilization of environment.
• Lead TIP initiatives and coordinate with CoEs for the implementation of the same.
• Conduct Proof of Concept activities when necessary.
• Undertake project specific Proof of Concepts activities to validate technical feasibility with guidance.
• Prepare run books on specific technology areas.
• Lead reviewer for knowledge articles.
• Implement best practices in specific technology... More Detail