Customer Service Specialist I

TE Connectivity

Evora

Customer Service is the voice to and from the customer. Every CSR is responsible for support towards the customer.
• *Main tasks**:

- Daily review and resolution of blocks including improvement actions to avoid re-occurrence
- Daily review and resolution of incomplete orders including improvement actions to avoid re-occurrence
- Updating of Customer Profiles & Customer Master including x-references
- Timely escalations towards planning and Customer Solutions Management to avoid high cost premium freight and line stoppages
- Participation in daily GO-Meetings and highlighting of issues and improvement ideas
- Review of Forecast in the past Backlog including resolution and improvement actions to avoid re-occurrence
- Regular follow up of drop shipment orders
- Active participation in weekly team meetings
- Regular Meetings with Sales & Marketing for information exchange and initiation of improvement actions
- Monthly review of Customer Satisfaction results with Management
- Working on... More Detail

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