Front Desk Supervisor

Updated: March 03, 2024 09:40 AM GMT

Full time Job in Incheon

IBIS STYLES, Accor Hotels

Incheon, Corée du Sud

Job Description

This position is responsible for the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.

Primary Responsibilities
• Assist guests with check in and checkout, as well as other cashiering duties
• Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
• Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service.
• Prepare and send welcome cards and amenities to room prior to guest arrival
• Liaise closely with other relevant departments to ensure that guests requests and needs are met
• Update and maintain repeat guest history system
• Handle guests’ complaints and comments tactfully and efficiently
• Handling guests’ mails, messages... More Detail