clerk, room - hotel

Updated: March 02, 2024 04:11 PM GMT

Full-time Job in Saint-Pierre-de-l'Île-d'Orléans, Quebec

Au Vieux Foyer S.E.N.C

Saint-Pierre-de-l'Île-d'Orléans, QC, Canada

• Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
• Experience: 1 year to less than 2 years
• or equivalent experience
Tasks
• Register arriving guests and assign rooms
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Investigate and resolve complaints and claims
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Perform light housekeeping and cleaning duties
• Provide customer service
Computer and technology knowledge
• Word processing software
• Database software
• Computerized bookkeeping system
• Central reservation system (CRS)
•... More Detail