Associate Director of Operations

ibex

Muntinlupa, Metro Manila

Associate Director

Reports to: Site Director

Department: Operations

RESPONSIBILITIES:
• The Associate Director is responsible for managing performance of Operations Managers and Sr. Operations Managers and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies. He/She will ensure optimum productivity and service level goals are maintained at all times. The successful candidate will maintain an excellent working relationship with clients while continuously striving to improve the level of overall service provided.
• The Associate Director will also assist the Site Director for managing customer services operations for various clients.
• Will help manage all aspects of technology delivery in support of a client for the complete landscape including day to day operations, application enhancements and project... More Detail

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