Spanish Bilingual CSR

Updated: April 06, 2024 05:19 PM GMT

Confidential Jobs

Iloilo City, Iloilo

Position: Operations CSR II

Department: Operations

Overview:

Provides top-quality customer service to all customers of the account who reach the Language-speaking queue. Attends customer queries, concerns, and issues regarding services and submits accurate data/reports on customer queries. Takes advantage of every customer interaction as an opportunity to create customer loyalty, reduce customer attrition, and increase the client's competitive advantage over the other key players in the industry. Interacts with a team of Customer Service Representatives and supports the Team Leader in all initiatives aimed at driving individual and team performance and attaining individual and team goals.
• Assist customers and solve their cases
• Analyze customer issues and provide solutions according to the account procedures and guidelines
• Provide customer care when necessary
• Keep updated knowledge of the account’s policies and products
• Maintain adequate proficiency in products and... More Detail