Customer Service Specialist - Western Province Region

Updated: April 06, 2024 08:13 AM GMT

Infor

Western Province

Job Info:
• Company: Infor
• Position: Customer Service Specialist
• Region: Western Province
• Education: Confidential
• Job Function: Information Technology
• Seniority Level: Mid-Senior level
• Salary: LKR 15.800 - LKR 38.000 per Month
• Job Type: Full-time
• Industry: Software Development and IT System Custom Software Development

We are currently seeking a Client Service Specialist to join our team at Infor in the Sri Lanka Colombo Office.

Responsibilities:
• Interact with customers via phone and email, troubleshoot issues, and ensure excellent service.
• Assist users on the Infor Nexus platform with transactions and relationship requirements.
• Monitor payments and communicate with internal departments for client integration.
• Provide training on system functions to clients.

Qualifications:
• Bachelor’s degree in a relevant field with 1-2 years of Customer Service or Operations experience.
• Strong interpersonal skills and proficiency in English, Hindi, & Bengali.
• Knowledge... More Detail