Customer Service - Associate ( Talent Pool - Exotic Languages)

Updated: April 06, 2024 07:29 AM GMT

Genpact South Africa Proprietary Limited

Johannesburg

Duties & Responsibilities
• Complete Compliance Manager deliverables
• Support with Client Onsite and Remote audits
• Partner with support and gloal teams for compliance deliverables
• Partner with Operations teams to drive risk training, process controls and Risk assessments
• Partner with global risk teams to enhance process controls and reporting
• Driving Derisk drives on data privacy, social media and others to enhance risk culture
• Reporting Risk, Action planning, followup for closure of risk mitigation
• Drive Data privacy assessments for the account
• Drive remediations of gaps from Data privacy assessments
• Understand Compliance and other regulatory requirements to Process Guidelines
• Report for compliance defects and seek action closure within defined timelines
• Understand confidentiality of reporting within role
• Complete floor walks and report suspicious activities
• Establish SOP's according to the role requirement
• Build regular reporting within compliance... More Detail